Frequent Asked Questions
1.What are the directions from the airport to the hotel?
2.Do you have a complimentary shuttle to/from the airport?
3.How much does it cost to get to/from the airport by taxi or shuttle?
4.How long does it take to get to/from the airport?
5.Do you have valet parking?
6.What is the cost for daily parking?
7.Do you allow over-sized vehicles in your parking structure?
8.When was the hotel built?
9.What is a resort charge? How much is a resort charge?
10.What is the square footage of rooms?
11.How many people per room?
12.Do all rooms have a balcony (lanai)?
13.What is included in the rooms, bedding, etc…?
14.Where can I get Internet access?
15.Are in room safes/safety deposit boxes available?
16.Are rooms equipped with coffee makers?
17.Are there coin operated laundry facilities available?
18.Do your rooms come with breakfast
19.Does your hotel offer newspaper?
20.How many ADA rooms does the hotel have?
21.Where are the smoking areas on property?
22.Are Starwood Preferred Guest members entitled to special benefits?
23.What is your check in and check out time?
24.Are late check outs offered?
25.Is there a fitness center available?
26.Do you have an ATM machine?
27.How many pools do you have?
28.What are the pool hours?
29.Can I use other hotel facilities at the Starwood sister properties?
30.What time does the nightly poolside entertainment start and finish?
31.Where is The Forever Fab Show and MYTH, Hidden Legends of
32.How many restaurants at the hotel?
33.Are there any good steak and seafood restaurants?
34.What is there to do on property?
35.Where is the concierge desk?
36.Is there a children's program available?
37.Where is your tour and activity desk?
38.Is there any on property shopping?
39.What activities can we do on the island?
40.Will we need a car on Oahu?
41.What are some nearby attractions? Is there tennis or golf nearby?
42.Do you have maps to get to the airport/Pearl Harbor?
43.What are the hours for Pearl Harbor attractions?
44.Where can I learn more information on the Hawaiian Islands?
45.Where can I find Honolulu International Airport flight arrival and departure information?
46. When does Hawaii beaches have jellyfish?
47.Where can I learn more about Beach Safety and Lifeguard services?
Take the H1 freeway to Nimitz Highway to Ala Moana Boulevard then on to Kalakaua Avenue. Turn right on Kalakaua Avenue then left on Kaiulani Avenue, address: 120 Kaiulani Avenue.
No; however we do offer the Starwood Express Shuttle to/from the Honolulu International Airpot (HNL) to all four Starwood properties in Waikiki. The fee for the shared ride is $30.00 roundtrip and $16.00 one-way. All services must be pre-arranged 24 hours prior to arrival/departure. Click here to reserve your seat.
Our Tour and Activity Desk may be able to assist you with other transportation options and can be reached at (808)931-4707 open 7 days a week from 7:30am - 6pm or by email.
Please see our Airport Transfers page.
With taxi it would take approximately 25-45 minutes. On a shuttle it would take approximately 35 minutes to an hour. Traffic conditions will vary your arrival time.
No, however we do offer convenient self-parking which is adjacent to the Sheraton Princess Kaiulani. On arrival, we recommend guests leave their luggage at our porte cochere and then self park. Guests are recommended to park on the 3rd and 4th floor in Ainahau Tower for easy elevator access.
Daily guest self-parking is $35.00 per day. Parking rate subject to change without notice.
No, our parking facility allows a 6'6" clearance thus over size parking stalls are not available. Please take this into consideration while making your travel plans.
The Sheraton Princess Kaiulani was built in 1955, and has 3 buildings: Kaiulani Wing, Princess Wing, and the Ainahau Tower.
Sheraton Princess Kaiulani charges a daily Resort Charge posted to each guestroom to offer our guests an array of generous amenities and services for a nominal all-inclusive fee.
The present daily fee is $34.55, tax inclusive, per room per day. Resort charge and inclusions are subject to change. For more information click here.
Depending on the Wing, square footage ranges from 200 to 348 (includes balcony). Suites start at 735 square feet.
A maximum of 4 people is allowed in each guest room.
All rooms have balconies (lanais) with the exception of our City Side rooms.
Each room is equipped with Sheraton Sweet Sleeper beds, either two double or one king size bed; air conditioning, a room safe, telephone, balcony/lanai (except City Side), color/cable TV with remote, refrigerator, ice bucket, drinking glasses, iron, ironing board, hairdryer, Shine bath amenities, towels, coffee maker, selection of flavorful Kona coffee and Tazo teas.
Internet is available in the hotel's lobby and in all guests rooms. For more detailed information on our internet access, please click here.
Yes, we have both an in room safe and a safety deposit box available at the front desk. The in room safes are complimentary. The safety deposit box at the front desk is accessible 24 hours a day and is also complimentary.
Yes, we do have a coffee maker in all rooms. We offer regular and decaffeinated Kona coffee as well as Tazo teas.
Yes, the hotel has coin operated laundry facilities located in the basement. There are four (4) washers and four (4) dryers on a first come, first served basis that are available 24 hours, seven days a week. The cost is presently $5.00 per wash and $5.00 per dry. Detergent and other items may have a nominal fee. Prices subject to change without notice.
Sheraton Princess Kaiulani offers both the local Star Advertiser newspaper and the Wall Street Journal. Both are located in the lobby next to the bell desk.
We have 13 ADA rooms; one (1) in our Princess Luxury Room, four (4) in our Partial Ocean View, and eight (8) in our Tower Ocean View.
The Sheraton Princess Kaiulani is a smoke free property. The guest smoking area is on Kaiulani Avenue, where we have a smoking post.
We valued our loyal Starwood Preferred Guest members. All SPG members may receive a percentage discount on dining locations at the Sheraton Princess Kaiulani, Westin Moana Surfrider, a Westin Resort & Spa, The Royal Hawaiian, a Luxury Collection Resort, and the Sheraton Waikiki. Certain restrictions apply. Gold and Platinum members may receive more benefits. Speak to our front desk for more details.
3:00 p.m. check in and 11:00 a.m check out.
Late check out is based on availability at time of inquiry. There is a fee of $15 per hour plus taxes after 11 a.m. After 6pm we charge a full day room rate.
Yes, we have our Olakino Fitness Center Powered By Core Performance located on the 2nd floor in the Ainahau Tower. The fitness center is accessible by guest elevators, staircase, and escalators.
Yes, we have ATM machines available on property. One is located in the hotel lobby next to the travel desk. The second is located outside in the main courtyard, adjacent to the Honolulu Coffee Company.
One located in main courtyard. Please click here to learn more about our salt water swimming pool.
The pool is open for use from 8:00am to 7:00pm daily.
*Subject to change at any time without notice
Most of our sister properties' facilities at the Westin Moana Surfrider, a Westin Resort & Spa, The Royal Hawaiian, a Luxury Collection Resort, and the Sheraton Waikiki are accessible. We do offer the option to "Stay at One, Dine at All", where guests may enjoy the dining options at the sister properties and be able to sign back those charges to their room. Unfortunately, pool usage is not permitted due to limited capacities.
Our nightly poolside entertainment starts at 6:00 p.m. by the Lava Rock Stage and finished at 10:30 p.m. Please view our nightly entertainment details.
Located on the 2nd floor of the Ainahau Tower. Accessible via guest elevators, staircase, and escalators. Both Fourever Fab and Myth offers dinner packages starting at 8:30 p.m. Prices and times are subject to change.
The Beachhouse at the Moana Surfrider, a Westin Resort & Spa, Azure Restaurant at the Royal Hawaiian, a Luxury Collection Resort, and Kai Market at the Sheraton Waikiki offers a fine selection of steak and seafood specialties. You may also dine at any of these restaurants and charge it back to your room with the Stay at One, Dine at All option.
Sheraton Princess Kaiulani offers an array of daily Hawaiian activities that our guests may participate in. These daily cultural activities takes place in our lobby, and are complimentary to our guests. Activities include lei making, hula lessons, fish feeding, Hawaiian quilting, keiki arts and crafts, and more. Please see our calendar of events for further details.
The Concierge Desk is located in the main lobby near the porte cochere entrance. Our Concierge Desk is open daily from 7am - 10pm, and may be reached at (808) 931-4708 or via email.
Poppins Day Care at Sheraton Waikiki provides a children's program for children up to 12 years old. They are open from 9am-4pm daily. Please contact them at 808-931-8086 or via email: email@example.com for more information. Also you may visit their website at www.poppins.co.jp.
Our Tour and Activity Desk is located in the main lobby near the porte cochere entrance, across from the Concierge Desk. Our Tour and Activity Desk is open daily from 7:30am - 6:00pm, and may be reached at (808) 931-4707, or via email.
Yes, Collections of Waikiki features over 60 stores, restaurants, and spas at our four unique hotel properties: Sheraton Princess Kaiulani, Moana Surfrider, a Westin Resort & Spa, Sheraton Waikiki, and The Royal Hawaiian, a Luxury Collection Resort. The shopping guide contains helpful information on the shopping destinations and is available at our concierge desk.
Oahu has an array of fun and exciting activities everyone may enjoy. From hiking Manoa Valley Falls to surfing the waves on the North Shore, there is something for everyone. Consult our Tour and Activity Desk to receive information on discount packages and tours.
It depends on your needs. Various modes of transportation from TheBus, Trolley and tour buses, motor scooters, to rental cars are available on Oahu. Please contact our Tour and Activity Desk for more information on transportation.
We are located near Waikiki Shell, Waikiki Aquarium, the Honolulu Zoo, and Kapiolani Park, which has a tennis court. Ala Moana Park also has a tennis court. For golf locations, see our Tour and Activity Desk for more information on golf packages and to set tee times.
Our concierge desk does offer a full map of the island of Oahu and a detailed map of Waikiki. Wrriten directions to the airport can also be provided. For additional maps, please visit our concierge desk. Our Concierge Desk is open daily from 7am.-10pm., and may be reached at (808) 931-4708 or via email.
The visitor center is open daily from 6:30am.-5:30pm. The memorial is closed Thanksgiving Day, December 25, and January 1. Time programs to the memorial starts at 8:00am. and run through 3:00pm. daily. Due to strict security policies, the memorial does not allow any purses, handbags, fanny packs, backpacks, camera bags, diaper bags, luggage and/or other items that offer concealment. There is a storage facility available for a fee at the center. Please visit http://www.nps.gov/valr/planyourvisit/index.htm for more information.
The Hawaii Visitors and Convention Bureau has established a comprehensive website that provides details on all the Hawaiian Islands from general information to planning activities for your trip. Please visit their site for more information http://www.gohawaii.com/.
The Honolulu International Airport has created a website detailing flight arrival and departure information for all major airlines and you can view it by clicking here.
Jellyfish can be expected 8-9 days after a full moon.
The City & County of Honolulu has established a comprehensive website that provides details on ocean safety and much more. It is suggested visitors review this site to become more familiar with some of the conditions they may encounter. To get to the site, click here. Prices subject to change without notice.