Guest Services

Frequent Asked Questions


1.What are the directions from the airport to the hotel?
2.Do you have a complimentary shuttle to/from the airport?
3.How much does it cost to get to/from the airport by taxi or shuttle?
4.How long does it take to get to/from the airport?
5.Do you have valet parking?
6.What is the cost for daily parking?
7.Do you allow over-sized vehicles in your parking structure?
8.When was the hotel built?
9.What is a resort charge? How much is a resort charge?
10.What is the square footage of rooms?
11.How many people per room?
12.Do all rooms have a balcony (lanai)?
13.What is included in the rooms, bedding, etc…?
14.Where can I get Internet access?
15.Are in room safes/safety deposit boxes available?
16.Are rooms equipped with coffee makers?
17.Are there coin operated laundry facilities available?
18.Do your rooms come with breakfast
19.Does your hotel offer newspaper?
20.How many ADA rooms does the hotel have?
21.Where are the smoking areas on property?
22.Are Starwood Preferred Guest members entitled to special benefits?
23.What is your check in and check out time?
24.Are late check outs offered?
25.Is there a fitness center available?
26.Do you have an ATM machine?
27.How many pools do you have?
28.What are the pool hours?
29.Can I use other hotel facilities at the Starwood sister properties?
30.What time does the nightly poolside entertainment start and finish?
31.Where is Creation, A Polynesian Journey?
32.How many restaurants at the hotel?
33.Are there any good steak and seafood restaurants?
34.What is there to do on property?
35.Where is the concierge desk?
36.Is there a children's program available?
37.Where is your tour and activity desk?
38.What are the tour and activity desk hours?
39.Is there any on property shopping?
40.What activities can we do on the island?
41.Will we need a car on Oahu?
42.What are some nearby attractions? Is there tennis or golf nearby?
43.Do you have maps to get to the airport/Pearl Harbor?
44.What are the hours for Pearl Harbor attractions?
45.Where can I learn more information on the Hawaiian Islands?
46.Where can I find Honolulu International Airport flight arrival and departure information?
47. When does Hawaii beaches have jellyfish?
48.Where can I learn more about Beach Safety and Lifeguard services?

 

 

1. What are the directions from the airport to the hotel?

Take the H1 freeway to Nimitz Highway to Ala Moana Boulevard then on to Kalakaua Avenue. Turn right on Kalakaua Avenue then left on Kaiulani Avenue, address: 120 Kaiulani Avenue.

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2. Do you have a complimentary shuttle to/from the airport?

No; however we do offer the Starwood Express Shuttle to/from the Honolulu International Airpot (HNL) to all four Starwood properties in Waikiki. The fee for the shared ride is $24.00 roundtrip and $13.00 one-way. All services must be pre-arranged 24 hours prior to arrival/departure. Click here to reserve your seat.

Our Tour and Activity Desk may be able to assist you with other transportation options and can be reached at (808)931-4707 open 7 days a week from 7:30am - 6pm or by email.

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3. How much does it cost to get to/from the airport by taxi or shuttle?

Please see our Airport Transfers page.

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4.How long does it take to get to/from the airport?

Via taxi approximately 25-45 minutes, shuttle approximately 35 minutes to an hour. Traffic conditions will vary the above times.

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5. Do you have valet parking?

No, however we do offer convenient self-parking which is adjacent to the Sheraton Princess Kaiulani hotel. On arrival, we recommend guests leave their luggage at our porte cochere first and then self park.

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6. What is the cost for daily parking?

Our daily resort charge includes self-parking for one (1) vehicle for hotel guests only. Additional vehicles is currently $25.00 per day, self parking, for hotel guests. Motorcycle and mopeds is currently $5.00 per day for hotel guests. Parking rate subject to change without notice.

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7. Do you allow over-sized vehicles in your parking structure?

No, our parking facility allows a 6'6" clearance thus over size parking stalls are not available. Please take this into consideration while making your travel plans.

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8. When was the hotel built?

The Sheraton Princess Kaiulani was built in 1955, and has 3 buildings: Kaiulani Wing, Princess Wing, and the Ainahau Tower.

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9. What is a resort charge? How much is a resort charge?

Sheraton Princess Kaiulani charges a daily Resort Charge posted to each guestroom to offer our guests an array of generous amenities and services for a nominal all-inclusive fee.

Learn more.

includes high-speed Internet access in guest room and use of the Link@Sheraton, self-parking for one (1) vehicle (no valet), unlimited local and 1-800 telephone calls per day (cumulative of both domestic and international calls), two (2) bottles of water in room per day, Children 12 & under eat for free from Children's Menu in designated dining outlets with paying adult (one paying adult per one child), Big Kahuna Beach Services, two (2) non-alcoholic Princess Punch drinks per stay. The present daily fee is $24.08, tax inclusive, per room per day. Resort charge and inclusions are subject to change. For more information click here.

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10. What is the square footage of rooms?

Depending on the Wing, square footage ranges from 200 to 348 (includes balcony); suites start at 735 square feet.

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11. How many people per room?

Maximum 4

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12. Do all rooms have a balcony (lanai)?

All rooms have balconies (lanais) with the exception of our city side rooms.

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13. What is included in the rooms, bedding, etc...?

Each room is equipped with Sheraton Sweet Sleeper beds, either two double, one queen or one king size bed; air conditioning, a room safe, telephone, radio, balcony/lanai (except city side), color/cable TV with remote, refrigerator, Shine bath amenities, coffee maker and towels.

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14. Where can I get Internet access?

Available in hotel lobby and in all guests rooms. For more detailed information on our Internet access, please click here. Also the Xerox Business Center located at the Sheraton Waikiki hotel is available for Internet access.

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15. Are in room safes/safety deposit boxes available?

Yes, we have both an in room safe and a safety deposit box available at the front desk. The in room safes are complimentary. The safety deposit box at the front desk is accessible 24 hours a day and is also complimentary.

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16. Are rooms equipped with coffee makers?

Yes, we do have a coffee maker in all rooms. We offer regular and decaffeinated Kona Coffee as well as Lipton tea and Green tea.

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17. Are there coin operated laundry facilities available?

Yes, the hotel has coin operated laundry facilities located in the basement. There are four (4) washers and four (4) dryers available on a first come, first served basis between the hours of 6:00 am and 12:00 am (midnight) seven days a week. The cost is presently $3.00 per wash and $3.00 per dry; detergent and other items would be extra. Prices subject to change without notice.

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18. Do your rooms come with breakfast?

No, but we do have room service available. Room service is available for breakfast from 6am - 11am. We also offer the option to order Room Service Amenities through our concierge desk.

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19. Does your hotel offer newspaper?

Sheraton Princess Kaiulani offers both the local Star Advertiser newspaper and the Wall Street Journal. Both are located in the lobby next to the bell desk.

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20. How many ADA rooms does the hotel have?

We have 12 ADA rooms; two (2) in our Waikiki City View, one (1) in our Partial Ocean View, and nine (9) in our High Ocean view.

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21. Where are the smoking areas on property?

The Sheraton Princess Kaiulani is a smoke free property. The guest smoking area is on Kaiulani Avenue, where we have a smoking post. For guests seeing Creation, A Polynesian Journey, we have a smoking area on the balcony (lanai) of the 2nd floor of the Ainahau tower.

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22. Are Starwood Preferred Guest members entitled to any special benefits?

Gold members receive a complimentary 4pm late check out based on availability. Platinum members receive an upgrade to the highest available category at time of check in, a fruit basket delivered to their room, and also receive a complimentary 4pm late check out based on availability.

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23. What is your check in and check out time?

3:00 p.m. check in and 11:00 a.m check out.

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24. Are late check outs offered?

Late check out is based on availability at time of inquiry. There is a fee of $15 per hour plus taxes starting after 11 a.m. We do charge a full day rate after 6pm.

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25. Is there a fitness center available?

Yes, we have our Olakino fitness center located on the 2nd floor in the Ainahau Tower. The fitness center is accessible by guest elevators, staircase, and escalators.

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26. Do you have an ATM machine?

Yes, we ATM machines available on property. One is located in the hotel lobby next to the travel desk. The second is located outside in the main courtyard, adjacent to the Honolulu Coffee Company.

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27. How many pools do you have?

One located in main courtyard. Please click here to learn more about our fresh water swimming pool.

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28. What are the pool hours?

Fall8am - 6:30pm
Winter8am - 6pm
Spring8am - 6:30pm
Summer8am - 7pm

*Subject to change at any time without notice

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29. Can I use other hotel facilities at the Starwood sister properties?

Most of our sister properties facilities at the Moana Surfrider, A Westin Resort & Spa, The Royal Hawaiian, A Luxury Collection Resort, and the Sheraton Waikiki are accessible. We do offer the option to "Stay at One, Dine at All", where guests may enjoy the dining options at the sister properties and be able to sign back those charges to their room. Unfortunately, pool usage is not permitted due to limited capacities.

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30. What time does the nightly poolside entertainment start and finish?

Our nightly poolside entertainment starts at 6:00 p.m. by the Lava Rock Stage and finished at 10:30 p.m. Please view our nightly entertainment details.

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31. Where is Creation, A Polynesian Journey?

Located on the 2nd floor of the Ainahau Tower. Accessible via guest elevators, staircase, and escalators. Creation is offered 5 nights a week, dinner starts at 6 p.m. Prices and times are subject to change.

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32. How many restaurants at the hotel?

Two: Pikake Terrace and Splash Bar & Bento
Room service is also available.

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33. Are there any good steak and seafood restaurants?

The Beachhouse at the Moana Surfrider, A Westin Resort & Spa, Azure Restaurant at the Royal Hawaiian, A Luxury Collection Resort, and Kai Market at the Sheraton Waikiki offer a fine selection of steak and seafood specialties. You can dine at any of these restaurants and charge it back to your room with the Stay at One, Dine at All option.

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34. What is there to do on property?

Sheraton Princess Kaiulani offers an array of daily Hawaiian activities that our guests may participate in. These daily cultural activities takes place in our lobby, and are complimentary to our guests. Our most popular cultural activity is the pineapple carving demonstrated by our Executive Chef Ralf Bauer. Other cultural activities include Hawaii lei making, hula lessons, fish feeding, Hawaiian quilting, local crafters, and arts in the afternoon. Please see our calendar of events for further details.

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35. Where is the concierge desk?

Located in the main lobby near the porte cochere entrance. Our Concierge Desk is open daily from 7:30am - 9pm, and may be reached at (808) 931-4708 or via email.

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36. Is there a children's program available?

Poppins Day Care at Sheraton Waikiki provides a children's program for children up to 12 years old. They are open from 8am-6pm daily. Please contact them at 808-931-8086 or via email: [email protected] for more information. Also you may visit their website at www.poppins.co.jp.

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37. Where is your tour and activity desk?

Located in the main lobby near the porte cochere entrance, across from the concierge desk. Our Tour and Activity Desk is open daily from 7:30am - 6:00pm, and may be reached at (808) 931-4707, or via email.

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38. What are the tour and activity desk hours?

The Sheraton Princess Kaiulani tour and activity desk is open daily from 7:30 a.m. to 6:00 p.m. For after hours, please visit the tour and activity desk at our sister property, the Sheraton Waikiki, open until 9 p.m. and may be reached at (808)931-8007.

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39. Is there any on property shopping?

Yes, Collections of Waikiki is a shopping guide that features over 60 stores, restaurants, and spas of our four unique hotel properties: Sheraton Princess Kaiulani, Moana Surfrider, A Westin Resort & Spa, Sheraton Waikiki, and The Royal Hawaiian, a Luxury Collection Resort. This booklet contains helpful information on the shopping destinations and is available at our concierge desk.

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40. What activities can we do on the island?

Oahu has an array of fun and exciting activities that everyone may enjoy. From hiking Manoa Valley Falls to surfing the waves of the North Shore, there is something for everyone. Consult our Tour and Activity Desk to receive information on discount packages and tours.

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41. Will we need a car on Oahu?

It depends on your needs. Various modes of transportation from TheBus, Trolley and tour buses, motor scooters, to rental cars are available on Oahu. Please contact our Tour and Activity Desk for more information on transportation.

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42. What are some nearby attractions? Is there tennis or golf nearby?

We are located near Kapiolani Park, which has a tennis court available, Waikiki Shell, Waikiki Aquarium, and the Honolulu Zoo. Ala Moana Park also has a tennis courts. For golf: see our Tour and Activity Desk for more information on golf packages and to set tee times.

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43. Do you have maps to get to the airport/Pearl Harbor?

Our concierge desk does offer a map to the airport, as well as a map of the major highways of the island of Oahu. For additional maps, please visit our concierge desk. Our Concierge Desk is open daily from 7:30 a.m. - 9 p.m., and may be reached at (808) 931-4708 or via email.

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44. What are the hours for Pearl Harbor attractions?

The visitor center is open daily from 7 a.m. - 5 .pm. The memorial is closed Thanksgiving Day, December 25, and January 1. Time programs to the memorial starts at 8:00 a.m. and run through 3:00 .pm. daily. Due to strict security policies, the memorial does not allow any purses, handbags, fanny packs, backpacks, camera bags, diaper bags, luggage and/or other items that offer concealment. There is a storage facility available for a fee at the center. Please visit http://www.nps.gov/valr/planyourvisit/index.htm for more information.

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45. Where can I learn more information on the Hawaiian Islands?

The Hawaii Visitors and Convention Bureau has established a comprehensive website that provides details on all the Hawaiian Islands from general information to planning activities for your trip. Please visit their site for more information http://www.gohawaii.com/.

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46. Where can I find Honolulu International Airport flight arrival and departure information?

The Honolulu International Airport has created a website detailing flight arrival and departure information for all major airlines and you can view it by clicking here.

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47. When do Hawaii beaches have jellyfish?

Jellyfish can be expected 8-9 days after a full moon.

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48. Where can I learn more about Beach Safety and Lifeguard services?

The City & County of Honolulu has established a comprehensive website that provides details on ocean safety and much more. It is suggested visitors review this site to become more familiar with some of the conditions they may encounter. To get to the site, click here. Prices subject to change without notice.

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